Advisory and Program search result
Directive:
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)
Purpose:
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.
Rescissions: None
Text:
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TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1
TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00
Subject:Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)
Purpose:
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.
To:ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS |
From:
LENITA JACOBS-SIMMONS Deputy Assistant Secretary |
Date:September 21, 2000 |
Expiration Date:Continuing |
Rescissions: None
Text:
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View the Complete Document
Attachments:
ACSI Formula Weights
Click on links below to view, save, or print Attachment(s).
1. wdr.doleta.gov/directives/attach/TEGL6-00Attach.pdf
Related Change Documents
TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1| Article Tools | ||
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