TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00
WIOA Operating Guidance : No
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.
ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS
LENITA JACOBS-SIMMONS Deputy Assistant Secretary
September 21, 2000
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout. Click on the link below to view, save, or print out the document.
If your web browser does not have the Acrobat Reader plug-in, it can be downloaded from the Adobe website at http://www.adobe.com/products/acrobat/readstep.html
View the Complete Document
ACSI Formula Weights Click on links below to view, save, or print Attachment(s).