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Directive:

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00

Subject:
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)

Purpose:
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.

To:
ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS
From:
LENITA JACOBS-SIMMONS Deputy Assistant Secretary
Date:
September 21, 2000
Expiration Date:
Continuing

Rescissions:    None



Text:
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Attachments:
ACSI Formula Weights Click on links below to view, save, or print Attachment(s).


1. wdr.doleta.gov/directives/attach/TEGL6-00Attach.pdf

Related Change Documents

 Documents TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1

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