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TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.
ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS
LENITA JACOBS-SIMMONS Deputy Assistant Secretary
September 21, 2000
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ACSI Formula Weights Click on links below to view, save, or print Attachment(s).
Related Change DocumentsTRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1