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Directive:

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00


Status: Cancelled

WIOA Operating Guidance : No

Subject:
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)

Purpose:
This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.

To
 
From
ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS
 
LENITA JACOBS-SIMMONS Deputy Assistant Secretary
     
Date

September 21, 2000

Expiration Date

Continuing

Rescissions:     None
Text :
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout. Click on the link below to view, save, or print out the document.

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Attachments:
ACSI Formula Weights Click on links below to view, save, or print Attachment(s).



Related Change Documents

 Documents TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1

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