Directive: TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 02-08

Subject:
Updated Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for the Participant and Employer Customer Satisfaction Surveys

Purpose:
To provide states with the Program Year (PY) 2007 ACSI Table of Weights, and to alert states to the possibility of new customer survey plans for PY 2008.

To:	ALL STATE WORKFORCE AGENCIES ALL STATE WORKFORCE LIAISONS	From:	BRENT R. ORRELL Deputy Assistant Secretary
Date:	August 27, 2008	Expiration Date:	Continuing

Rescissions:    TEGL No. 1-07

Contact:  Questions concerning this issuance may be directed to the appropriate Regional Office.

Text:
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1.

ACSI Formula Weights for PY 2007.

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