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Directive:
TRAINING AND EMPLOYMENT GUIDANCE LETTER No. 7-09 |
Subject:
Updated Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for the Participant and Employer Customer Satisfaction Surveys.
Purpose:
To provide states with the Program Year (PY) 2008 ACSI Table of Weights.
To:
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ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
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From:
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JANE OATES
Assistant Secretary |
Date:
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September 30, 2009 |
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Contact:
Questions concerning this issuance may be directed to the appropriate Regional Office.
Text:
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout.
View the Complete Document 
Accessible Version (PDF)
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Attachments:
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout. Click on links below to view, save, or print Attachment(s).
| 1. | ACSI Formula Weights for PY 2008 | |
| 2. | WIA Guidance: Collecting Customer Satisfaction | |
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