TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 12-12
WIOA Operating Guidance : No
Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for Participant and Employer Customer Satisfaction Surveys
To provide states with a table of weights for use in calculating Program Year (PY) 2011 Workforce Investment Act customer satisfaction results (See Attachment A). This action will enable states to fulfill statutorily required obligations to collect data and measure customer satisfaction.
ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
January 07, 2013
Rescissions: TEGL No. 36-10
Questions concerning this issuance may be directed to the appropriate Regional Office.
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