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Directive:

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 12-12


Status: Active

Subject:
Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for Participant and Employer Customer Satisfaction Surveys

Purpose:
To provide states with a table of weights for use in calculating Program Year (PY) 2011 Workforce Investment Act customer satisfaction results (See Attachment A). This action will enable states to fulfill statutorily required obligations to collect data and measure customer satisfaction.

To:
ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
From:
JANE OATES
Assistant Secretary
Date:
January 07, 2013
Expiration Date:
Continuing

Rescissions:    TEGL No. 36-10

Contact:  Questions concerning this issuance may be directed to the appropriate Regional Office.

Text:
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout.

View the Complete Document  
Accessible Version (PDF)  

Attachments:
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout. Click on links below to view, save, or print Attachment(s).

1. A. ACSI Formula Weights for use in PY 2011.
2. B. Guidance On Capturing Customer Satisfaction Results



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