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Directive:

TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 12-12


Status: Active

WIOA Operating Guidance : No

Subject:
Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for Participant and Employer Customer Satisfaction Surveys

Purpose:
To provide states with a table of weights for use in calculating Program Year (PY) 2011 Workforce Investment Act customer satisfaction results (See Attachment A). This action will enable states to fulfill statutorily required obligations to collect data and measure customer satisfaction.

To
 
From
ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
 
JANE OATES
Assistant Secretary
     
Date

January 07, 2013

Expiration Date

Continuing

Rescissions:     TEGL No. 36-10
Contact :
Questions concerning this issuance may be directed to the appropriate Regional Office.
Text :
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout.

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Attachments:
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