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Workforce Security Research Publications

Unemployment Insurance Claimant Satisfaction: Study September 1998

This report presents information from a national survey of individuals who filed claims for unemployment compensation in 1996 and 1997. The study examines their satisfaction with the Unemployment Insurance systems' services, procedures and staff. Results are based on interviews with more than 3,000 claimants from 16 states.

Download/View the Complete Report in .pdf

Note: Appendix B, Section 1 and Section 2 are not available online.



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Created: January 15, 2009