1. Purpose. This handbook contains instructions for BAM Paid Claims Accuracy (PCA) and Denied Claims Accuracy (DCA) programs.
2. Background. BAM is part of the comprehensive UI performance management system "UI Performs." By investigating small representative weekly samples of both paid and denied UI claims, BAM enables each state to estimate reliably: the number and dollar value of proper and improper payments of UI benefits; the rates of occurrence of these proper and improper payments and denials; and the error types, error causes, and the parties that are responsible for the errors. ET Handbook No. 395, 4TH Edition provides standard instructions for operating BAM in each state.
3. Handbook Modifications Summary.
- Chapter III: This chapter clarifies the rec1.dat file records resulting from prior software modifications and further clarifies population definitions for the BAM paid and denied claims sample universe for consistency with previously issued guidance.
- Chapters IV and V: The definitions of the data elements for BAM PCA have been clarified to promote consistency as a result of software modifications and input from State Workforce Agencies (SWAs) and Regional Offices.
- Chapter VI: The instructions for verifying wage and separation information for Unemployment Compensation for Federal Employees (UCFE) and Unemployment Compensation for Ex-Military Personnel (UCX) claims have been clarified as a result of guidance issued in UIPL 47-01. The instructions for case investigation have been amplified to stress the importance of obtaining information needed for case completion and analysis.
- Chapters VIII and VIII-A have been merged. The definitions for BAM DCA data elements have been clarified for consistency with previously issued guidance. They have also been numbered for ease in reference and retrieval. The database specifications and edits for DCA have been moved to Appendix D.
- An additional code for capturing prior claimant action when coding an error will be available with BAM Web software release 5.0, which is planned for release in May 2005. Use of this code provides information on how a claimant's actions affect the outcome of issues under review
- Five DCA data elements (Remaining Balance Before Investigation, Remaining Balance After Investigation, Union Service, Union Assistance Requested and Claimant Union Assisted) are removed as analyses of these particular elements did not yield reliable data.
- Appendix B: The claimant questionnaires for both PCA and DCA cases have been clarified to promote consistency because of comments received during the comment period for the reauthorization of the BAM handbook.
- Appendix D: This new appendix contains the database specifications and edits for DCA data elements, which initially had been part of Chapter VIII-A.
4. OMB Approval.The Office of Management and Budget has approved ET Handbook No. 395 for use through June 3, 2007. The approval number is OMB No. 1205-0245.
5. Action Required.Copies of the attachment should be distributed to all holders of Handbook No. 395. States should review these changes and adjust their procedures as necessary.
6. Effective Date. The contents of the handbook are effective immediately.
7. Handbook Maintenance.Remove: ET Handbook No. 395, 3RD Edition, dated August 1, 2001 and replace in its entirety.
8. Attachment. ET Handbook No. 395, 4TH Edition
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