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TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00
WIOA Operating Guidance : No
Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)
This guidance letter outlines: 1) the parameters
States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.
ALL STATE WORKFORCE LIAISONS
ALL STATE EMPLOYMENT SECURITY AGENCIES
ALL STATE WORKER ADJUSTMENT LIAISONS
ALL ONE-STOP CAREER CENTER SYSTEM LEADS
Deputy Assistant Secretary
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ACSI Formula Weights
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Related Change Documents
TRAINING AND EMPLOYMENT GUIDANCE LETTER NO. 06-00, CHANGE 1