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Policy and Research Publications Online Reports

Internet Initial Claims Evaluation (2004)

Over the past five years, 33 State Workforce Agencies have implemented systems which allow unemployed workers to file their initial unemployment insurance claim over the internet. In addition to providing unemployed workers with extended hours of access, these systems have reduced administrative costs and provided a more convenient service method for unemployed workers to file an unemployment insurance initial claim. Policymakers chose to evaluate state Internet UI claim filing systems, with a focus on service delivery, security, fraud and abuse controls, and cost effectiveness.


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