Series # :
  ETAOP 2013-12
Title :
  Practices from the Field for Improving Case Management and Increasing Workforce System Integration In the Trade Adjustment Assistance (TAA) Program
Release Date :
  January 18, 2013
Abstract :
  This briefing paper, one in a series produced as part of the Evaluation of the Trade Adjustment Assistance (TAA) Program, highlights efforts taken by selected states and local workforce investment areas to improve the quality of case management services provided to TAA customers.  The report discusses the legislative and regulatory framework for case management in TAA, identifies attributes of effective case management for TAA customers, and describes strategies, organized in four broad categories, for improving case management services in TAA.  These strategies include:  1) improving case managers’ skills and knowledge through training, feedback, and improved hiring practices; 2) coordination and system integration with other workforce programs; 3) rethinking case managers’ roles and responsibilities; and 4) redesigning management information systems.  The report offers specific examples of activities undertaken by the 12 states and 14 local workforce investment areas (within those states) from which data were collected, as well as a list of additional resources for practitioners interested in improving case management in TAA.

Publication Author(s)
Social Policy Research Associates
/ Mathematica Policy Research
  • Christian Geckeler
Full Text Document(s)
Additional Information

Hard copy available: No