×

There have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information and/or promising funds to those receiving the calls. These calls were not authorized by the Department of Labor. ETA and the Department of Labor do not and will not solicit Personally Identifiable Information, such as your Social Security number, or other personal information, over the phone. If you receive a call like this from a number that looks like an ETA phone number, consider it a spam call, hang up, and report the call to the US Department of Labor at 1-855-522-6748.

For more information about how to recognize spam calls, please reference the IRS site about recognizing these imposter calls: https://www.irs.gov/newsroom/how-to-know-its-really-the-irs-calling-or-knocking-on-your-door-0

  ETA Home  >  Research & Publication  >   

 


 
Series # :
  ETAOP 2013-13
 
Title :
  Practices from the Field in Outreach to Employers and Participants in the Trade Adjustment Assistance (TAA) Program
 
Release Date :
  January 18, 2013
 
 
Abstract :
 

This report describes practices used by state workforce agencies to contact and educate workers, employers, and partner organizations about Trade Adjustment Assistance (TAA) and, in some cases, to persuade key actors to participate in the program.  TAA, targeted to dislocated workers who have been adversely affected by foreign trade, provides an array of services and income support benefits in order to help workers find suitable re-employment.  Accessing services and benefits in TAA is complicated, involving multiple steps, many actors, and specific deadlines.  Outreach has the potential to improve petition-filing, program enrollment and retention in services.  The practices discussed in this paper include:  mining administrative data to find dislocations or certified workers; use of a website, hotline, and brochures; involving  partner organizations in service planning; town hall meetings with workers and communities; centralized technical assistance for petition filing; use of labor organizations; peer counseling; social networking; and enhanced intake and tracking processes. Three general attributes seem to characterize stronger outreach efforts:  rigor in application of the practice, accountability for results, and the use of partnerships.  The report also discusses the challenges states face in improving and expanding outreach:  the need for better analysis of the problems outreach can address, the need for data and evaluation of the efficacy of various practices, and problems created by more restrictive federal data security requirements, which may hamper states in using third parties to conduct outreach to eligible individuals.



Publication Author(s)
1.
Social Policy Research Associates
 
Author(s):
  • Jeffrey Salzman
Full Text Document(s)
Additional Information

Hard copy available: No