ETA Home  >  RESEARCH & PUBLICATION  >   

 
Series # :
  OWSOP 99-2
 
Title :
  Unemployment Insurance Claimant Satisfaction Study
 
Release Date :
  1999
 
 
Abstract :
  This report presents information from a national survey of individuals who filed claims for unemployment compensation in 1996 and 1997. The study examines their satisfaction with the Unemployment Insurance systems' services, procedures and staff. Results are based on interviews with more than 3,000 claimants from 16 states.

Publication Author(s)
1.
Bardsley & Neidhart, Inc.
 
Author(s):
  • Steven S. Marcus
Full Text Document(s)

1.
op_02-99.pdf
 

Additional Information

Hard copy available: No