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Lane, Carla
Retraining 50 Million Americans: The Electronically Mediated Solution
Ed, The Official Publication of United States Distance Learning Association, Vol. 6, Number 1, January 1992, pp. 4-9, Publisher: Applied Business TeleCommunications, Box 5106, San Ramon, CA 94583

Editor's Note: The following synopsis is based on materials extracted directly from the document. This issue features an article about Anthony Carnevale, Vice President of National Affairs at the American Society of Training and Development (ASTD). He served as the principle researcher and author of a joint ASTD and U.S. Department of Labor research project which studied training in the workplace. The ASTD study showed that through technology, the workplace is changing, and so are the skills that employees must have to be able to change with it. The research confirmed that there is a strong link between work force basics and the competitive life cycle of any new strategy, technology, product, or service. Deficiencies in basic skills undermine the cycle and cause delays, defects, and customer rejections. The research revealed that the most effective methodology to provide training in workplace basics is the applied approach, which links learning outcomes directly to job performance. The study identified 16 basic skills that the workplace of the future would need in the employee of the future: 1. Foundation Skill: Learning how to learn 2. Reading Competence 3. Writing Competence 4. Computation (mathematics) Competence 5. Communication - Listening (interpersonal skill) 6. Communication - Oral (verbalize thoughts) (interpersonal skill) 7. Adaptability: Creative Thinking (and conceptualize) 8. Adaptability: Problem Solving (and organization) 9. Personal Management: Self Esteem 10. Personal Management: Goal Setting/Motivation 11. Personal Management: Personal/Career Development 12. Group Effectiveness: Interpersonal Skills 13. Group Effectiveness: Negotiation (resolve conflict) 14. Group Effectiveness: Teamwork 15. Influence: Organizational Effectiveness 16. Influence: Leadership (and shared leadership)